Exchange & Return Policy

If something isn't right – we'll fix it. Need a different size? No problem. Just ask. Why? Because we, too, come from medical backgrounds – where high standards and exceptional care are not only valued, but required.

We politely ask the following if you'd like to exchange or return an item:

  • We cannot accept returns on embroidered or altered items.
  • All original tags must still be attached.
  • Garments are to be returned in excellent condition - without stains, makeup, or soiling of any kind - just as you would want to receive your order. Palms are worn in hygienic environments, and thus must be presented to our customers with 100% cleanliness.  By law, all garments returned must be clean.
  • We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.
  • Please place the garments inside the original garment bags.
  • Palms offers free exchanges and returns when a customer notifies us within 30 days of the order date. We are always happy to email a UPS return label, just notify us via email or our contact page.
  • Returns and exchanges between 30 and 180 days from the date of purchase require the customer to pay for return shipping.
  • We do not accept returns or exchanges after 180 days from the original order date.
  • We're happy to provide personalized attention to each order - individual or group. Email us at or reach out on our contact page.

Exchange Detail

We truly want you to obtain the right size and fit. It's a fundamental value of our company – true fit and comfort for all medical professionals. So if you ordered an item and would like to try a different size or style, just send us an email (within 30 days of your original order date) at or on our contact page. If you reside in the contiguous 48 states, we'll be more than happy to email you a UPS return label for your exchange (free of charge, within 30 days of the order date) if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it's up to you. Once you receive the email containing the shipping label, please print the label and affix to the box or bag and drop off at your local UPS Store or drop box location.

Palms does not accept under any circumstances returns or exchanges that are soiled, worn, or anything that is not in new quality condition. We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.

Size Chart